We are protected by Master Cancel which gives you peace of mind when booking your next holiday. You can cancel in the 2-60 days before your arrival date for a refund. This cancellation cover is included in the price you pay.
Yes. You can cancel for any reason within 2-60 days of arrival. We require written notice of cancellation by email from the email address attached to the booking. Please email - email@example.com
Bookings cancelled within 2 days of arrival are not refundable. For example - if you are arriving on a Monday, you can cancel up to the Saturday before. Cancellations on Sunday (a day before) or Monday (arrival day) will not be covered by Master Cancel. We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation.
Cancelling more than 60 days before arrival does not activate Master Cancel. We would recommend waiting for the 60 day cancellation period to start before cancelling your booking, because any cancellations outside of the 2-60 day period of coverage provided by “Master Cancel” are treated as non-refundable in so far as any deposits/payments you have made.
When Master Cancel is applied for a cancellation, you’ll receive a full refund less a cancellation/administration fee of £75.00.
No, sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only, uncompleted bookings which were given voucher codes are not covered by Master Cancel.
Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lockdown. Master Cancel will cover this.
No. Master Cancel is automatically included for all bookings from 1 st August 2020.
The following instances are not covered by Master Cancel:
No, Master Cancel does not apply to these bookings. If you require to cancel a reservation made before 1 st August, the cancellation terms are: